Terms and Conditions

1. Overview

This website is operated by FireChef Ltd. Throughout the site, the terms “we,” “us,” and “our” refer to FireChef Ltd. By accessing our website or purchasing products from us, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you must stop using the website.

2. Updates to Terms

We reserve the right to update or change these Terms at any time. Updates will be posted on this page. Your continued use of the website constitutes acceptance of any changes.

3. Eligibility

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have the consent of a legal guardian to use our services.

4. Prohibited Uses

You may not use this website for any unlawful purpose, to violate any applicable laws, or to infringe on the rights of others. Additionally, you must not transmit malware, spam, or any harmful content through the site.

5. Products and Services

All products and services are subject to availability. We reserve the right to limit quantities or discontinue products at our discretion. Prices and descriptions are subject to change without notice.

We make every effort to ensure that product images and descriptions are accurate, but we cannot guarantee that your device’s display will show colors or details precisely as they appear.

6. Payments and Billing

You agree to provide accurate payment and billing information. We reserve the right to cancel orders or limit quantities at our discretion, particularly in cases of suspected fraudulent activity.

For details about returns and refunds, please refer to our Returns Policy.

7. User Content

Any comments, suggestions, or other content you submit to us may be used by FireChef Ltd for marketing or service improvements. By submitting content, you agree that it does not violate any third-party rights or contain unlawful material.

8. Data Protection

Your personal data will be handled in accordance with our Privacy Policy. By using our site, you consent to the processing of your data as outlined in our policy.

9. Liability

FireChef Ltd is not liable for any damages arising from the use or inability to use our services, including direct, indirect, or consequential damages. This limitation does not exclude liability for fraud, gross negligence, or other circumstances not permitted by law.

10. Governing Law

These Terms are governed by Scots law. Any disputes will be resolved in the courts of Scotland.

11. Shipping Policy

UK Shipping

We offer free delivery on all orders within the United Kingdom. Items are dispatched via Royal Mail, DPD, or other couriers, with tracking details provided upon dispatch. Delivery typically takes 1–3 business days.

International Shipping

We ship internationally via DHL. Shipping costs and estimated delivery times will be displayed at checkout. DHL deliveries are provided on a DAP (Delivered at Place) basis, meaning customers are responsible for any import duties or taxes.

12. Contact Information

If you have any questions about these Terms, please contact us:

Email: support@firechef.co.uk
Address: FireChef Ltd, West House, Carberry Courtyard, Edinburgh, EH21 8PY, United Kingdom