Privacy Policy

Cookie Policy

About this cookie policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e. the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website

Your consent applies to the following domains: firechef.co.uk

What are cookies

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use

Necessary Cookies

These are the cookies that are essential for this website to perform its basic functions. These include those required to allow registered users to authenticate, website application security, perform account related functions, add products to your basket, and checkout securely for our e-commerce functionality. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information.

Non-Necessary Cookies

Statistics: These cookies store information like the number of visitors to our website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyse how well the website performs and where it needs improvement.

What types of cookies do we use

The cookies used on our website are grouped into the following categories.

The below list details the cookies used in our website:

CookieDescription
__cfduidThe cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.
__stripe_midUsed by Stripe for payment processing on the Site. Fraud prevention and detection.
__stripe_sid
_gaThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. Used to distinguish users.
_gatThis cookies is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.
_gidThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. Used to distinguish users.
cookielawinfo-checkbox-advertisementThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category ''Advertisement''.
cookielawinfo-checkbox-analyticsThis cookies is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category ''Analytics''.
cookielawinfo-checkbox-necessaryThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category ''Necessary''.
cookielawinfo-checkbox-performanceThis cookie is used to keep track of which cookies the user have approved for this site.
GPSThis cookie is set by Youtube and registers a unique ID for tracking users based on their geographical location
IDEUsed by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
sec_This website uses WP Cerber Plugin to harden security, between 2-6 cookies may be generated with the "sec_" prefix. These are website security cookies, necessary and no natural person is associated with the cookie.
test_cookieThis cookie is set by doubleclick.net. The purpose of the cookie is to determine if the users'' browser supports cookies.
viewed_cookie_policyThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
VISITOR_INFO1_LIVEThis cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
woocommerce_cart_hashHelps WooCommerce determine when cart contents/data changes.
woocommerce_items_in_cartHelps WooCommerce determine when cart contents/data changes.
wp_woocommerce_session_Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
wp-settings-WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
wp-settings-time-WordPress Admin Cookie, from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
YSCThis cookies is set by Youtube and is used to track the views of embedded videos.
yt-remote-cast-installedStores the user’s video player preferences using embedded YouTube videos
yt-remote-connected-devicesStores the user’s video player preferences using embedded YouTube videos
yt-remote-device-idStores the user’s video player preferences using embedded YouTube videos
yt-remote-fast-check-periodStores the user’s video player preferences using embedded YouTube videos
yt-remote-session-appStores the user’s video player preferences using embedded YouTube videos
yt-remote-session-nameStores the user’s video player preferences using embedded YouTube videos

To harden our website we use Cerber security plugin. WP Cerber’s cookies are strictly necessary and no natural person is associated with the cookies. These cookies prefixed “sec_” are listed below:

  • sec_dOeMVbZ
  • sec_jvpTfLEbIkhB
  • sec_JgKmBd

Further WooCommerce Cookie information can be found here https://docs.woocommerce.com/document/woocommerce-cookies/

We use the Stripe payment system for secure payments from our store please find further information about the Stripe Cookies used here https://stripe.com/cookies-policy/legal

We use the Paypal payment system for secure payments from our store please find further information about the Paypal Cookies used here https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

How can I control the cookie preferences

Should you decide to change your preferences later through your browsing session, you can by clicking here Privacy & Cookies Policy 

This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, www.allaboutcookies.org.

Privacy Policy

SECTION 1 – INTRODUCTION

FireChef is a trading name of FireChef Ltd who are registered in Scotland No. SC495716. We are committed to protecting the privacy and security of your personal information. We have developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.

SECTION 2 – Information we collect

We only collect, process and store personally identifiable information in accordance with General Data Protection Regulation (GDPR) and Data Protection Act 2018 and used expressly for the purposes of responding to enquiries, FireChef Newsletter or processing cookware sales to the customer.

The data that we collect includes details of your journey through the FireChef website, as well as device-specific information such as IP address, mobile device, browser version, operating system, mobile network, device settings and geographical data. The type of information that we will collect on you, and you voluntarily provide to us on this website includes:

    • Your full name
    • Your address
    • The name of your company
    • Your telephone number
    • Your Email address
    • Your IP address at the time
    • The time and date of when you submitted information
    • The corresponding statement that you consented to
    • We may, in further dealings with you, extend this information to include your purchases, services used, and newsletter subscription, records of conversations and agreements and payment transactions.
    • You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we require at least the information above in order for us to deal with you as a prospect or customer, member or service user in an efficient and effective manner.
    • The legal basis for processing your data is based on your specific consent/performance of a contract/compliance with a legal obligation/your vital interest/our legitimate interest that we will have requested or stated at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.
    • When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 

Woocommerce & Payment

Our store is run using WooCommerce software. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

All transactions on the firechef.co.uk website are handled through our payment services providers Stripe and Paypal. You should only provide your personal information to Stripe after reviewing the Stripe privacy policy here ( https://stripe.com/en-gb/privacy ). We will share information with Stripe only to the extent necessary for the purposes of processing payments you make via our website. We do not store your financial or credit card details.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Contact Form

The primary instance where our website will ask you for personally identifiable information is our contact form. The contact form specifically, is powered by a popular WordPress plugin called Ninja Forms. 

Once submitted, your information will be processed and forwarded to us within a single email sent by the website application. Your information will not be stored within the website application’s database.

SECTION 3 – How we use your information

    • To process orders, contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about;
    • Make available our products and services to you;
    • For statistical analysis and to get feedback from you about our products, websites, mobile apps, and other services and activities. For example, one week after a purchase we invite you to review a product or service you’ve bought or used from us.
    • To power our security measures and services so you can safely access our website and mobile apps;
    • Help answer your questions and solve any issues you have.
    • We collect information from your device – your computer, mobile phone, tablet – in order to provide you with content that is most relevant for you, and to present it in the most appropriate way for your device. We do this through the use of cookies and via Google Analytics. 

SECTION 4 – Information Sharing

    • If the law or a public authority says we must share the personal data;
    • If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud

SECTION 5 – How we keep you updated on our business, products and services

<h3id=”anchor-newsletter” class=”western”>FireChef Newsletter

From time to time we may send our newsletter featuring latest; Adventures, Articles, Meet Ups, Recipes and Cookware Deals, but only if you have consented to receive these communications via the newsletter sign up form. 

You can change your Newsletter subscription anytime by editing your preferences or unsubscribing altogether via the link at the bottom of any of our email newsletter communications or by contacting us via the details below.

SECTION 6 – What are your data protection rights

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

SECTION 7 - For more information about your privacy rights

The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

FireChef Ltd is the Data Controller and we are registered with the ICO.  Our registration number is ZA874380 and our registration can be viewed here.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email or by writing to the address below:

Email: sales@firechef.co.uk

Writing: Data Controller, FireChef Ltd., West House, Courtyard, Edinburgh, Scotland, UK.

SECTION 8 –How long we keep your information for

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018 and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 2 years after our last contact with you at which point it will be permanently deleted and therefore irretrievable.

SECTION 9 – Your data and Social Networks

When using this website, you may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’ or review our Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

SECTION 10 – Security

Data security is of great importance to FireChef Ltd and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.

We take security measures to protect your information including:

Physical & Managerial Security Procedures

    • Limiting access to our buildings to those that we believe are entitled to be there;
    • Implementing access controls to our information technology
    • We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, offices and stores.
    • Never asking you to disclose your own passwords

Website Application and Hosting Security Procedures

HTTPS – This website is secured via Hyper Text Transfer Protocol Secure (HTTPS). It means all communications between your browser and this website are securely encrypted. This means that even if somebody managed to intercept the connection, they would not be able to decrypt any of the data which passes between you and the website.

Secure Payments via Stripe – Transactions taken and processed on this website are handled separately by Stripe payment system, we do not store your payment details.

Secure Payments via PayPal – Transactions taken and processed on this website are handled separately by PayPal.

Secure Update Process – Inline with the security processes this website application’s code-base is administered and updated via a password and FTP process. All code-changes are deployed via a secure process that does not rely on the storage and visible access of passwords.

Web Application Maintenance – We regularly monitor the security of this website and consistently update the core CMS platform and supporting extensions and plugins.