Privacy Policy

Privacy Policy

FireChef Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we handle your data, including cookies, customer information, and newsletter subscriptions, in accordance with the UK General Data Protection Regulation (GDPR).

1. Who We Are

FireChef Ltd is a company registered in Scotland (No. SC495716). We act as the Data Controller for all personal data collected via our website (firechef.co.uk). For any privacy-related inquiries, please contact us at:

• Email: sales@firechef.co.uk
• Address: West House, Courtyard, Edinburgh, Scotland, UK

2. Data We Collect and Why

Order Fulfillment

To process and fulfill your orders, we collect the following information:

• Name
• Address
• Email
• Phone number

This data is stored securely and retained for six months to facilitate customer support and compliance with legal requirements. After six months, it is permanently deleted.

Newsletter Subscriptions

When you sign up for our newsletter, we collect your email address to send you monthly updates, recipes, and special offers. You can unsubscribe at any time using the link provided in each newsletter or by contacting us directly.

Cookies

We use only essential cookies required for the functionality of our website and services. These include:

• __stripe_mid and __stripe_sid: Used for secure payment processing via Stripe.
• woocommerce_cart_hash and woocommerce_items_in_cart: Facilitate e-commerce functionality, such as managing your shopping cart.

We also use Plausible Analytics, a privacy-focused analytics tool to understand website performance that does not use cookies or collect personal data. A non invasive and privacy preserving approach to our web services are important to us.

3. How We Protect Your Data

Your data is protected through robust security measures, including encryption, secure payment systems (Stripe and PayPal), and regular software updates. We do not store payment details on our servers.

4. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data under certain conditions.
• Right to Restrict Processing: Limit the processing of your data under specific circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us using the details above. We will respond within one month.

5. Complaints

If you believe we have not addressed your concerns satisfactorily, you can lodge a complaint with the UK Information Commissioner’s Office (ICO): ico.org.uk.

6. Updates to This Policy

We may update this privacy policy periodically. Any changes will be posted on this page, and where appropriate, notified to you by email or on the website.