Returns Policy

RETURNS POLICY

Our policy lasts 7 days in accordance with the Distance Selling Regulations.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a copy of your order confirmation email.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@firechef.co.uk.

DEFECTIVE GOODS - EXCHANGES

We stand by the quality of our products and all shipped products are checked prior to dispatch. However if you find a product to be faulty, defective or damaged you have up to thirty days to return them. If you need to exchange it send us an email at support@firechef.co.uk and send your item to: FireChef Ltd, West House, Carberry Courtyard, Edinburgh, EH21 8PY, United Kingdom. We will arrange to refund your payment or send the required replacements parts to you.

SHIPPING

To return your product, you should mail your product to: FireChef Ltd, West House, Carberry Courtyard, Edinburgh, EH21 8PY, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.